1. Account

Q: Is HERA Online Account same as HERA Mailing List?
A: No, it is not the same. HERA Online Account does not collect any personal data until customer created an account before checking out the cart. The purpose of HERA Online account is to allow faster checkout in future when you make subsequent purchase.

2. Membership

Q: I am not a HERA Online member. How can I join?
A: Simply register an account here and you are in our membership! Also, you will receive 10 points for the account creation. Accumulate 300 points to enjoy $10 off for your next purchase.

Q: How can I earn points?
A: Every $1 spend = 1 point.

Q: What are the birthday privileges I can enjoy as a member?
A: You will receive a birthday promocode to enjoy 15% off storewide during your birthday month if you are on our mailing list. Also, you will receive 10 points for entering your birthday in our system. You may sign up for our mailing list here: https://www.hera.com/sg/en/misc/membership/register.html

3. Points Redemption

Q: Can I make redemption on HERA Online?
A: Yes, you can redeem a $10 off voucher for your next purchase with 300 points accumulated.